Service Process

Pierce Group Benefits provides you with comprehensive, customized service and advice including:

1. Analysis : Goal Setting, needs assessment
2. Strategic Planning: Three to five year strategy
3. Implementation: Enrollment, employee education, ongoing support
4. Client Maintenance: Claim utilization reports, wellness initiatives, compliance updates, communication plan
5. Renewal Planning: Plan performance analysis, trend review, design update

Phase 1: Analysis
The process starts with a complete looks at where your company has been, where it is today and where it wants to go tomorrow. Our experts will analyze claims data and plan designs from your existing carriers along with industry performance data. We will be asking about your corporate goals, expectations and budget requirements and conduct employee surveys and analyze your demographics.

Phase 2: Strategic Planning
After taking a hard look at your past performance, present situation and future objectives, we create a three to five year forward-looking strategic benefit plan. We will negotiate with carriers to provide you with options to meet your objectives. 

Phase 3: Implementation
The plan we design for you includes an integrated suite of services and a comprehensive timeline that ensures that the rollout is smooth for your HR team and employees.

Our Benefits Counselors provide an overview of your Benefits Package to your employees and them meet with them one-on-one to review their individual needs and process their benefit elections.

Our online enrollment system allows us to electronically capture all enrollment requests and transmit them to each carrier. Depending on payroll system requirements, many of our clients receive a direct data import with all enrollment updates.

Phase 4: Client Maintenance
Working in collaboration with you Human Resources team, we enhance your employee benefits, deliver data analytics and wellness services and improve employee communication.

Throughout the plan year, an Account Executive is monitoring and analyzing how the plan is being used, identifying items of concern, and meeting with you to review reports and determine if any action plans should be implemented. We are available to work directly with your benefits committee throughout the year to provide information, but more importantly, to receive their feedback as to what types of benefits they feel are most important.

We stay atop new laws and regulations and endeavor to understand not just the rules, but how they’ll affect you on a practical level. Our Benefits Consultants keep you apprised of the rules that directly affect you, as well as efficiently and pragmatically resolve your compliance issues.

Pierce Group Benefits is committed to the health and wellness of you and your employees. We work together to create a structured plan to help you develop, communicate and implement a Wellness Program.

Phase 5: Renewal Planning
We plan for your renewal at onset. Pierce Group Benefits communicates with carriers at a minimum of six months prior to the renewal date. Our goal is always to have final renewal numbers 90 days prior to the effective date.

Next, we determine the potential providers based on your feedback and our knowledge of the available providers in your area. We evaluate, among other factors, the ability to provide the requested plan design, provider networks, service issues, underwriting guidelines, wellness initiatives, communications stability, willingness to negotiate and finally, price potential. Our general practice is not to move to different providers on a regular basis so we can show the providers a willingness to enter into a long term relationship, minimize your administrative time and provide stability for the employee.