Who We Are

Pierce Group Benefits' mission is to provide you with the best benefits and prices from the industry’s highest rated companies and to continually deliver superior service by offering personal attention and attending to small details. Pierce Group Benefits continually evaluates it’s carriers and their products to ensure that you and your employees receive the best coverage and cost savings.

Glenn Pierce began working with North Carolina's public sector in 1968, providing benefits to school system employees.  Glenn's integrity, compassion and commitment to excellence filled a void within the public sector, allowing employees to get the benefits they deserved at a reasonable price.  This integrity, along with his compassion and commitment to excellence were, and still remain, unmatched by any other employee benefit broker firm. 

Joined by sons Donald and Chris, the Pierce family established Pierce Group Benefits, LLC in 2001 with the same dedication, honesty and veracity that Glenn started with 40 years earlier.  Today, Pierce Group Benefits serves numerous North Carolina accounts including public school systems, community colleges, private colleges and universities, hospitals, and government entities and encompassing more than 140,000 participating employees.

Headquartered in Holly Springs, North Carolina, Pierce Group Benefits  includes 20 full-time employees and an enrollment team comprised of over 30 hardworking and dedicated professionals.

Glenn Pierce – Senior Vice-President
In 1968, Glenn Pierce began working with North Carolina employees providing supplemental insurance coverage throughout the state. Today, as Senior Partner, Glenn has developed Pierce Group Benefits into a family owned and operated firm specializing in a “one-stop-shop” experience that brings multiple products and services to public and private entities throughout North Carolina. With over 40 years of experience, Glenn brings a level of experience and satisfaction that is unsurpassed.

Donald Pierce – President, Chris Pierce – Vice-President
Donald and Chris bring over 35 years of combined experience as business partners within the firm and they play a key role in the continuing growth at Pierce Group Benefits. Their focus on the needs of current and prospective clients enables the office team to design and implement benefits packages that reduce costs for clients while providing equal or improved benefits. Their experience and desire ensures that clients’ needs are met and satisfaction levels are above expectations. Their dedication, along with that of the Pierce Group Benefits team, is evident through the many references available through this website.

David Charland – Senior Operations Manager
As Senior Manager, David communicates effectively to maintain excellent business relationships with prospective and existing clients by remaining attuned to their needs. He uses his leadership role to encourage creativity and unity within the Pierce Group organization while monitoring the internal staff to ensure the highest level of quality is met and each client is treated with the utmost respect and importance. David also manages companywide issues from evaluation of financial performance, tracking trends and monitoring sales results, to accompanying account managers on visits to provide customer service support.

Donna M. Nixon – Director of Group Benefits
Donna offers clients more than 17 years of experience in the public and private insurance, TPA and pooling industry.  The scope of her experience spans virtually all aspects of the benefit administration business, including marketing, customer relations, claims, and underwriting, as well as team building and leadership, technology implementation, and operations administration. Donna provides strategic analysis to clients to develop benefits and communication packages that meet their needs.

Matthew Estrela – Benefits Consultant
Matt brings over 15 years of group benefits administration experience to clients as a Benefits Consultant. He focuses on partnering with clients to build custom insurance programs. His extensive product and market knowledge benefit clients by providing them with options to meet their needs while ensuring compliance with state and federal mandates. Matt provides analytical reporting to ensure plan design success, oversees wellness initiatives, and provides educational opportunities. Client satisfaction is always his number one priority.

Wendy Hardman, Kristi Flournoy, Monica Nixon, Samantha Hall – Account Executives
As Account Executives, Wendy, Kristi, Monica and Samantha organize each client’s enrollment team, coordinate the enrollment period, gather pre-enrollment and post-enrollment paperwork and supervise each open enrollment process from start to finish. They also serve as the main point of contact for each of their assigned accounts for all levels of plan administrator customer service. They travel extensively throughout North Carolina to each individual account and provide high standards of service for all of Pierce Group Benefits’ accounts.

Rachel Roby, Hilary Williams – Account Executive Assistants
Rachel and Hilary's primary responsibilities include providing support to the Pierce Group Benefits Account Executive team.  Rachel and Hilary provide support by performing a wide range of office duties associated with planning and coordinating benefits enrollments.

Robin Craver, Paula Mitchell, Janice Wagstaff – Service Specialists
With over 25 years of combined experience in the insurance industry, Robin, Paula and Janice serve as phone support for Pierce Group Benefits’ North Carolina Service Center, assisting over 127,000 public sector employees each year. As licensed agents, they are responsible for educating employees on available benefits and enrolling individuals interested in benefits offered through their employer. Robin, Paula and Janice work with employees one-on-one while consistently maintaining high-standard performance via exceptional service, follow-through work, and specific attention to detail which results in high customer satisfaction. They use their extensive knowledge of benefit options to assist Plan Administrators, HR Departments and employees.

Samantha “Sam” Duckworth – IT Operations Specialist
As IT Operations Specialist, Sam handles server and network administration and manages the technical side of building and post enrollment reports and payroll files which work to simplify the enrollment process for clients..  She also creates and implements procedural documentation as well as process development and guidance.  Additionally, Sam acts as the technical liaison between Pierce Group Benefits and third party vendors, provides after hour support, and carries out IT disaster recovery.

Matt Kulp – End User Support
In Matt’s role as End User Support, his responsibilities include providing end users with assistance with their technical issues both over the phone and in person.  This includes maintenance, administration and resolving issues in a timely and efficient manner.  Matt also performs regular required maintenance, backs up files, performs installations, and electronic data manipulation.  Matt also provides support for the internal staff where he is in charge of managing items such as computers, printers, phones, copiers, and cell phones. Additionally, Matt manages new hire setup, builds databases, and prepares return files for payroll and vendors.

Clint Schaefer – Enrollment Service Specialist
Clint focuses on the support, development and production of database tools associated with enrollment software.  In his role as Enrollment Service Specialist, Clint also ensures consistency of training with interface requirements for developing programs with other new and existing programs and systems within designated application systems. Clint also analyzes and resolves database performance problems, provides enhancements, fixes errors, and resolves enrollment issues for existing applications.

Alanna Messimore – Benefits Specialist
As Benefits Specialist, Alanna serves as the contact person between Pierce Group Benefits and our affiliated carriers during each current account’s renewal and each prospective clients bid process.  She is responsible for negotiating core product renewals for current clients and shopping the market for competitive rates. This process ensures that Pierce Group Benefits clients have the benefits that best fits their needs.  Alanna also requests proposed rates for new lines of coverage for existing clients to expand their employee benefit package.  She then presents the resulting information to the Account Executive to be introduced to the client for approval.

Jill Welle – Marketing Director
As Marketing Director, Jill designs and implements Pierce Group Benefits’ marketing and advertising initiatives. She focuses on brand awareness and supporting business objectives through designing dynamic print and electronic promotional materials, maintaining and driving traffic to the company’s website, and handling public relations. Jill also develops and administers new and existing client databases, supervises the Graphic Design and Marketing Assistant, and seeks out new and innovative marketing opportunities.

Danielle Welch – Graphic Design & Marketing Assistant
Danielle assists the Marketing Director by creating compelling designs, writing copy and helping in the creation of new marketing initiatives.  In this role, Danielle is also responsible for the design, creation and implementation of custom client videos that convey the benefits and services available to benefit eligible employees in a functional and aesthetically pleasing manner.  She also assists in managing the company website.

Quincy Caspar – Print Production Manager
As Print Production Manager, Quincy designs and develops the templates for employee benefit booklets used for training and enrollment within the Pierce Group client base, targeting over 127,000 employees each year. She oversees the production of printed materials and manages relationships with outside vendors. Quincy coordinates Pierce Group’s involvement in professional conferences and is responsible for the ordering of promotional products for employer sponsored benefits and health fairs throughout North Carolina.

Raquel Bootes – Executive Assistant
As an Executive Assistant, Raquel provides administrative support and oversight to the partners and staff.  Raquel manages and processes paperwork for the new Benefits Representatives and serves in a supportive role in communicating between Colonial Life Insurance and Pierce Group Benefits. Raquel is also directly responsible for researching and developing content for RFPs.

Kathy Sharpe – Finance & Human Resources Manager
Kathy's  role as Finance Manager encompasses all aspects of both internal and external accounting. In this position, Kathy manages Pierce Group Benefits’ budget, prepares and analyzes various financial statements and reports, maintains account records, and assists in the development and implementation of company goals, policies and procedures related to financial management. In Kathy's role as Human Resources Manager, she manages employee compensation and benefits and ensures that the office environment runs smoothly and efficiently.

Benefits Counselors