Counseling Services

You and your household members receive five free and confidential sessions. It’s easy to use your Employee Assistance Program (EAP).

1. Call 800-968-8143 or fill out the online Request My Benefit form.
2. Speak confidentially with an intake specialist about your situation or request.
3. Receive professional support to assist you in reaching your goals.

Your EAP is provided by your employer at no additional cost to you. If you qualify for your insurance plan, regard-less if you participate in that plan, you and your household family members are eligible for EAP services. Everyone is automatically enrolled and receives their own set of counseling and life management services. When you call, please provide your name and company funding the EAP benefit. Individual use of your EAP is confidential and not reported to your employer or manager. Counseling sessions are confidential in compliance with the law.

When your personal or professional life becomes challenging, our licensed counselors are here to help. Here are some concerns counseling addresses:

– Grief and Loss
– Stress Management
– Alcohol/Substance Use
– Relationship Conflict
– Anxiety
– Depression
– Trauma
– Anger Management
– Spiritual Matters
– Workplace Concerns
– Work-life Balance
– Behavioral Change

Explore the Website

Head to the My EAP tab and select Employees and Families to explore the detailed information about your benefits. Log into the Well-being and Training Center for helpful articles, assessments, calculators, courses, webinars, videos and a resilience program for your personal and professional growth.

Life Management Services

You and your household members receive five free life management services. We’re here to help when you’re ready.

Make the call to make a difference.

You and your household members have access to First Sun EAP’s award-winning Employee Assistance Program (EAP). Our services are designed to enhance your personal and professional well-being.

We do better so you can be better.

Our highly seasoned and credentialed staff are invested in you. They are professionally trained to assess your needs and get you to the necessary resources for an optimal outcome.

Financial Consultations — Financial coaches assist with planning for retirement, reorganizing the family budget, and managing a financial crisis.

Legal Services — Our website holds a wealth of personal and legal documents, and legal information. You may also call for a free legal consultation. All legal services are provided by licensed attorneys.

Elder and Adult Care Resources — Receive resources and referrals for the elderly, disabled adults and their caregivers during your consultation with our specialists.

Child Care Resources — Consultants advise on how to select child care resources and address child care needs for child care centers, summer camps, in-home care, after-school care and disability resources.

Education Referrals — Consultants are available for students and working adults who desire assistance with continuing education. Identify referrals for financial aid, test preparation and school/college selection.

Adoption Support — Specialists provide referrals to adoption agencies, attorneys, and support groups.

Home and Life Resources — Simplify your to-do list and get information and referrals for household repairs, transportation, grocery delivery, housing rental searches, community connections and more.

Work and Career Referrals — Experts help with a range of topics like career transitions, interview skills, tip sheets.

Health and Well-being Referrals — Receive referrals on well-being topics such as specialty care, fitness centers, nutritionists and various support groups.

Pet Care Referrals — Consultants offer comprehensive referral services to assist with veterinary selection, emergency care, groomers, walkers, pet sitting, boarding, and training and obedience programs.

Contact Us

Call us 24/7/365 at 800-968-8143 or visit www.firstsuneap.com

Below is a series of instructions outlining the online self-enrollment process. Please have the following information available before you begin:

– Username, pin, and enrollment website URL from Step 1 of this page

– Dates of birth and social security numbers of your spouse and any dependents you wish to enroll

– Beneficiary names and social security numbers

Helpful Tips:

– If you are a new employee, please refer here for more information or contact PGB’s Employee Services at 888-556-0006 between 8:30am and 5:00pm for assistance.

– If you are an existing employee and unable to log into the online system, please contact PGB’s Employee Services at 888-556-0006, or speak with the Benefits Representative assigned to your location.

How To Enroll:

1. Logging In 

– Enter your User Name: Social Security Number with or without dashes (ex. 123-45-6789 or 123456789)

– Enter your Pin: Last 4 numbers of your Social Security Number followed by last 2 numbers of your Date of Birth year (ex. 678970)

To login, visit: harmony.benselect.com/clover

2. New PIN

The screen prompts you to create a NEW PIN [__________].

3. Security Questions

Choose a security question and enter answer [__________].

4. Confirm

Confirm (or enter) an email address.

5. Save New PIN

Click on ‘Save New PIN’ to continue to the enrollment welcome screen.

6. Click Next

From the welcome screen click “Next”.

7. Personal Information

The screen shows ‘Personal Information’. Verify that the information is correct and enter the additional required information (marital status, work phone, e-mail address). Click ‘Next’.

8. Adding Family Members

The screen allows you to add family members. It is only necessary to enter family member information if adding or including family members in your coverage. Click ‘Next’.

9. Benefit Summary

The screen shows ‘Benefit Summary’. Review your current benefits and make changes/selections for the upcoming plan year.

10. Sign & Submit

Click ‘Sign & Submit’ once you have decided which benefits to enroll in.

11. Review

Review your coverage. If any items are ‘Pending’, you will need to decide whether to enroll or decline this benefit.

12. Next

Click ‘Next’ to review and electronically sign the authorization for your benefit elections.

13. Sign Form

Review the confirmation, then if you are satisfied with your elections, enter your PIN and click ‘Sign Form’.

14. Download & Print

Click ‘Download & Print’ to print a copy of your elections, or download and save the document. Please do not forget this important step! Click ‘Log Out’.

IN-PERSON & SELF-ENROLL

During your open enrollment period, a PGB Benefits Representative will be available by appointment to meet with you one-on-one to help you evaluate your benefits based on your individual and family needs, answer any questions you may have, and assist you in the enrollment process. If you prefer, you may also self-enroll online following the instructions on the Enrollment Instructions page of this site.

OPEN ENROLLMENT PERIOD: November 18, 2024 – December 13, 2024

ELIGIBILITY:

– Employees must work at least 30 hours per week.

IMPORTANT NOTICES:

– When do my supplemental benefits start? The plan year for Colonial Insurance Products and CHUBB Long Term Care Benefits runs from January 1, 2025 through December 31, 2025.

– When do my deductions for my supplemental start? Deductions for Colonial Insurance Products and CHUBB Long Term Care Benefits start January 2025 for enrolled employees.

– Why have my supplemental Cancer, Accident, or Medical Bridge benefits not started yet? The Colonial Cancer plan and the Health Screening Rider on the Colonial Accident and Colonial Medical Bridge plan have a 30-day waiting period for new enrollees. Coverage, therefore, will not begin until January 31, 2025.

– What is an EAP? Your employer offers an Employee Assistance Program (EAP) for you and your eligible family members. An EAP is an employer-sponsored benefit that offers confidential support and resources for personal or work-related challenges and concerns. Please see the EAP pages of this benefit guide for more details and contact information.

– I want to sign my family up for benefits as well, what information will I need? If signing up for any coverage on your spouse and/or children, please have their dates of birth and social security numbers available when speaking with the Benefits Representative.

– What is the difference between pre and post-tax benefits? Pre-tax benefit contributions are taken from an employee’s paycheck before state and federal taxes are applied. Post-tax benefit contributions are paid after taxes are deducted. It’s important to note that some coverages may still be subject to taxes even if paid for through pre-tax deduction or employee contribution.

– Can I change my supplemental benefit elections outside of the enrollment period? Elections made during this enrollment period CANNOT BE CHANGED AFTER THE ENROLLMENT PERIOD unless there is a family status change, otherwise known as a qualifying life event (QLE), as defined by the Internal Revenue Code. Examples of a QLE can be found here.

– I have a pre-existing condition. Will I still be covered? Some policies may include a pre-existing condition clause. Please read your policy carefully for full details.

YOU CAN MAKE THE FOLLOWING SUPPLEMENTAL BENEFIT ELECTIONS DURING THE OPEN ENROLLMENT PERIOD:

– Enroll in, change, or cancel Long-Term Care Benefits.

– Enroll in, change, or cancel Colonial coverage.

 

IMPORTANT NOTE & DISCLAIMER

This is neither an insurance contract nor a Summary Plan Description and only the actual policy provisions will prevail. All information on this microsite including premiums quoted is subject to change. All policy descriptions are for information purposes only. Your actual policies may be different than those on this microsite.

PRE-TAX SUPPLEMENTAL BENEFITS

Cancer Benefits: Colonial Life

Accident Benefits: Colonial Life

Medical Bridge Benefits: Colonial Life

 

POST-TAX SUPPLEMENTAL BENEFITS

Short-Term Disability Benefits: Colonial Life

Critical Illness Benefits: Colonial Life

Whole Life Insurance: Colonial Life

 

ADDITIONAL SUPPLEMENTAL BENEFITS

Student Loan Assistance Program: GradFin

Employee Assistance Program: First Sun – Employer-Paid Benefit

 

Please note your insurance products will remain in effect unless you speak with a representative to change them.

 

Enrollment Period: November 18, 2024 – December 13, 2024

Effective Dates: January 1, 2025 – December 31, 2025

 

 

 

 

Colonial Life

• File A Claim
• Colonial Service Guide for Policy Holders
• Colonial Service Forms

PEBA

• PEBA Perks

Below is a series of instructions outlining the online self-enrollment process. Please have the following information available before you begin:

– Username, password, and enrollment website URL from Step 1 of this page

– Dates of birth and social security numbers of your spouse and any dependents you wish to enroll

– Beneficiary names and social security numbers

Helpful Tips:

– If you are a new employee, please refer here for more information or contact PGB’s Employee Services at 888-662-7500 between 8:30am and 5:00pm for assistance.

– If you are an existing employee and unable to login to the online system, please contact the Harmony Help Desk at 866-875-4772 between 8:30am and 6:00pm, or speak with the Benefits Representative assigned to your location.

How To Enroll:

1. Logging In 

– Enter your User Name: CIT5X2V- and then Last Name and then Last 4 of Social Security Number (CIT5X2V-SMITH6789)

– Enter your Password: Four digit Year of Birth and then Last 4 of Social Security Number (19766789)

To login, visit: https://harmonyenroll.coloniallife.com

2. Creating a New Password

You will be prompted to create a new password. Your password must have: 1 lowercase letter, 1 uppercase letter, 1 number, and 8 characters minimum.

Your password cannot include: first name, last name, spaces, special characters (such as ! $ % &), or User ID.

3. Secure Your Account

Choose a security question and enter answer.

4. Begin Enrollment

Click on ‘I Agree’ and then ‘Enter My Enrollment’.

5. Verification

The screen will display ‘Me & My Family’. Verify that the information is correct and enter the additional required information requested (title, marital status, work phone, e-mail address).

Click ‘Save & Continue’ twice.

6. Family Member Information

The screen will display the option to add family members. It is only necessary to enter family member information if adding or including family members in your coverage.

Click ‘Continue’.

7. Personal Information

The screen shows updated personal information. Verify that the information is correct and make changes if necessary.

Click ‘Continue’.

8. Review Elections

The screen shows ‘My Benefits’. Review your current benefits and make changes/selections for the upcoming plan year.

9. Finish Enrollment

10. Confirm Elections

Click ‘I Agree’ to electronically sign the authorization for your benefit elections.

11. Print & Log Out

Click ‘Print a copy of your Elections’ to print a copy of your elections, or download and save the document. Please do not forget this important step!

Click ‘Log out & close your browser window’ and click ‘Log Out’.

IN-PERSON & SELF-ENROLL

During your open enrollment period, a PGB Benefits Representative will be available by appointment to meet with you one-on-one to help you evaluate your benefits based on your individual and family needs, answer any questions you may have, and assist you in the enrollment process. If you prefer, you may also self-enroll online following the instructions on the Enrollment Instructions page of this site.

OPEN ENROLLMENT PERIOD: November 4, 2024 – November 8, 2024

ELIGIBILITY:

– Employees must work 30 hours or more per week to qualify for supplemental benefits.

IMPORTANT NOTICES:

– When do my supplemental benefits start? The plan year for Colonial Insurance Products runs from January 1, 2025 through December 31, 2025.

– When do my deductions for supplemental benefits start? Deductions for Colonial Insurance Products start January 2025 for enrolled employees.

– Why have my supplemental Cancer, Accident, or Medical Bridge benefits not started yet? The Colonial Cancer plan and the Health Screening Rider on the Colonial Accident and Colonial Medical Bridge plan have a 30-day waiting period for new enrollees. Coverage, therefore, will not begin until January 31, 2025.

– What is the difference between pre and post-tax supplemental benefits? Pre-tax benefit contributions are taken from an employee’s paycheck before state and federal taxes are applied. Post-tax benefit contributions are paid after taxes are deducted. It’s important to note that some coverages may still be subject to taxes even if paid for through pre-tax deduction or employee contribution.

– Can I change my benefit elections outside of the enrollment period? Elections made during this enrollment period CANNOT BE CHANGED AFTER THE ENROLLMENT PERIOD unless there is a family status change, otherwise known as a qualifying life event (QLE), as defined by the Internal Revenue Code. Examples of a QLE can be found here.

– I have a pre-existing condition. Will I still be covered? Some policies may include a pre-existing condition clause. Please read your policy carefully for full details.

 

YOU CAN MAKE THE FOLLOWING SUPPLEMENTAL BENEFIT ELECTIONS DURING THE OPEN ENROLLMENT PERIOD:

– Enroll in, change, or cancel Colonial coverage.

 

IMPORTANT NOTE & DISCLAIMER

This is neither an insurance contract nor a Summary Plan Description and only the actual policy provisions will prevail. All information on this microsite including premiums quoted is subject to change. All policy descriptions are for information purposes only. Your actual policies may be different than those on this microsite.

PRE-TAX SUPPLEMENTAL BENEFITS

Cancer Benefits: Colonial Life

Accident Benefits: Colonial Life

Medical Bridge Benefits: Colonial Life

 

POST-TAX SUPPLEMENTAL BENEFITS

Short-Term Disability Benefits: Colonial Life

Critical Illness Benefits: Colonial Life

Whole Life Insurance: Colonial Life

Please note your insurance products will remain in effect unless you speak with a representative to change them.

 

Enrollment Period: November 4, 2024 – November 8, 2024

Effective Dates: January 1, 2025 – December 31, 2025

Colonial Life

• File A Claim
• Colonial Service Guide for Policy Holders
• Colonial Service Forms

Dental

• Sun Life Contact Information
• Sun Life Provider Search
• Sun Life Member Login

Vision

• Community Eye Care Contact Information
• Community Eye Care Provider Search

Long-Term Disability

• Sun Life Contact Information
• Sun Life Member Login

Group Term Life

• Companion Life Contact Information
• Companion Life Member Login

Telemedicine

• Call A Doctor Plus Enrollment Website
• Teladoc – Talk to a doctor in minutes
• Health Advocate – Help for life’s challenges
• NPSN Pharmacy Discount Card – Save on medication
• NPSN Pharmacy Provider Search

Student Loan Assistance Program

• GradFin Enrollment Portal

Flex Accounts

• Ameriflex Spending Account Claim Form
• Ameriflex Contact Information
• Ameriflex Member Login / Check Your Balance
• Mobile App Download: Apple App Store | Google Play Store
• The FSA Store
• The FSA Store Contact Information
• The FSA Store Eligibility List

Take control of your health and wellness with guaranteed FSA-eligible essentials. Pierce Group Benefits partners with the FSA Store to provide one convenient location for Flexible Spending Account holders to manage and use their FSA funds, and save on more than 4,000 health and wellness products using tax-free health money. Through our partnership, we’re also here to help answer the many questions that come along with having a Flexible Spending Account!

– The largest selection of guaranteed FSA-eligible products

– Phone and live chat support available 24 hours a day / 7 days a week

– Fast and free shipping on orders over $50

– Use your FSA card or any other major credit card for purchases

BONUS: Get $20 off any order of $150+ with code PGB20FSA (one use per customer).

Other Great FSA Store Resources Available To You

– Eligibility List: A comprehensive list of eligible products and services

– FSA Calculator: Estimate how much you can save with an FSA

– Learning Center: Easy tips and resources for living with an FSA

– Savings Center: Where you can save even more on FSA-eligible essentials

– FSAPerks: Take your health and funds further with the FSA Store rewards program

NEED HELP? WE’VE GOT YOU COVERED!

FSA Store Customer Service

FSA Store Frequently Asked Questions

Online Account Instructions

How to Access Your Ameriflex Account:

Go to MyAmeriflex.com and click “Login” from the upper right hand corner. When prompted, select “Participant.”

How to Register Online For Your Ameriflex Spending Account:

Click the register button atop the right corner of the home screen.

1. As the primary account holder, enter your personal information.
   – Choose a unique User ID and create a password (if you are told that your username is invalid or already taken, you must select another).
   – Enter your first and last name.
   – Enter your email address.
   – Enter your Employee ID, which in most cases, will be the account holder’s Social Security Number(no dashes or spaces needed).
2. Check the box if you accept the terms of use.
3. Click ‘register’. The process may take a few seconds. Do not click your browser’s back button or refresh the page.
4. Last, you must complete your Secure Authentication setup. Implemented to protect your privacy and help us prevent fraudulent activity, setup is quick and easy. After the registration form is successfully completed, you will be prompted to complete the secure authentication setup process:
   Step 1: Select a Security Question option, and type in a corresponding answer.
   Step 2: Repeat for the following three Security Questions, then click next.
   Step 3: Verify your email address, and then click next.
   Step 4: Verify and submit setup information.
5. The registration process is complete! Should you receive an information error message that does not easily guide you through the information correction process, please feel free to contact our dedicated Member Services Team at 888.868.FLEX (3539).

After registering, you can log into your account to:

– Check your balance

– Order replacement cards

– Submit claims for reimbursement

– Update your reimbursement method, and more…

Want to Manage Your Account on the go?

Download the MyAmeriflex mobile app, available through the App Store or Google Play. This is the quickest and easiest way to access your account on the go. The mobile app offers the same functionality as your online account.

Your credentials for the MyAmeriflex Portal and the MyAmeriflex Mobile App are the same; there is no need for separate login information!

Using Your Ameriflex Card

You’ll receive a Mastercard debit card linked to your Ameriflex account that can be used to pay for eligible expenses. If you have more than one account, such as a flexible spending account and dependent care account, your card is linked to both accounts and knows which funds to pull from when you make a purchase. If you lose your card, you can request a complimentary replacement by logging into your Ameriflex account or the Ameriflex mobile app.

Eligible Expenses

Before you make a purchase, it’s important to verify that the expense is eligible under the rules of your plan. Spending and saving accounts reimburse specific expenses unique to those accounts. Visit our Help Center for more information about eligible expenses.

Help Center and Support

Your satisfaction is our top priority, and our team of experts are ready to help whenever you need it. The Help Center is the best place to go for quick answers to your questions and more information about your account. You can access the Help Center at myameriflex.com/HelpCenter.

The Ameriflex Participant Services team is available Monday – Friday: 7:00 AM to 8:00 PM CST and Saturday: 9:00 AM to 1 :00 PM CST.

Call: 888.868.3539
Email: service@myameriflex.com
Live Chat: myameriflex.com

Set aside tax-free money for daycare and dependent care services.

Use the below information to determine if a Dependent Care Account (DCA) is right for you and how to best take advantage of a DCA account.

How It Works

When you enroll in a Dependent Care Account (DCA) you get to experience tax savings on expenses like daycare, elderly care, summer day camp, preschool, and other services that allow you to work full time.

The Value & Perks

– Save On Eligible Expenses: You can use a DCA to pay for qualifying expenses such as daycare, summer day care, elder care, before and after school programs, and pre-school.

– Keep More Money: The funds are taken out of your paycheck “pre-tax” (meaning they are subtracted from your gross earnings before taxes) throughout the course of the year. Let’s say you earn $40,000 a year and contribute $1,500 to an DCA; so, only $38,500 of your income gets taxed. That means you are increasing your take-home pay simply by participating!

– Easy Spending and Account Management: You will receive an Ameriflex Debit Mastercard linked to their DCA. They can use their card for eligible purchases everywhere Mastercard is accepted. Account information can be securely accessed 24/7 online and through the mobile app.

Eligible DCA Expenses

The IRS determines what expenses are eligible under a DCA. Here are some examples of common eligible expenses:

– Daycare or elder care

– Before-school and after-school care

– Preschool and nursery school

– Private sitter

– Summer day camp

– Nanny service

For a full list of eligible expenses, go to myameriflex.com/eligibleexpenses.