Colonial Life

• File A Claim
• Colonial Service Forms

PEBA

• PEBA Perks

You will be able to use the Gathr site to make your annual enrollment benefit elections, view your current elections, make life event changes, update family and/or beneficiary information, access benefit materials (i.e. plan summary documents or forms), etc.

FOLLOW THE STEPS BELOW TO COMPLETE THE ENROLLMENT PROCESS: 

1. Logging In

To self-enroll online, please visit: https://gathr.goco.io/companies/city-ofgreenwood/invite/Y2Jk

– Returning users: Enter your Social Security Number and Date of Birth and click ‘Continue.’ Log in with the username and password you setup upon initial onboarding. If necessary, click ‘Forgot login or password?’ above the Password field to locate the email address used or reset your password.

– First-time users: Enter your Social Security Number and Date of Birth and click ‘Continue.’ Follow the system prompts to setup your account and two-factor authentication.

2. Onboarding (only applicable to first-time users)

– Complete the onboarding steps by verifying your Personal Info and Contact Info. Then click ‘Finish.’

3. Next Steps (only applicable to first-time users)

– Click ‘Continue’ to navigate to the homepage.

4. Start Enrollment

– Click ‘Start Enrolling.’

5. Dependent Information

– You will need to add any dependents you wish to enroll before moving forward. Then click ‘Continue.’

Tip: Have dependent details handy. To enroll a dependent in coverage you will need their Social Security Number and Date of Birth.

6. Enroll in Benefits

– Click ‘Start’ next to each benefit to enroll in that benefit or waive coverage. Once you’ve finished enrolling, click ‘Continue.’

Tip: If you miss a benefit it will be marked Incomplete. Click ‘Start’ next to any Incomplete benefits to enroll in or waive coverage.

7. Review & Confirm Benefit Elections

– Click ‘Start’ next to Enrollment Summary. Next, fill in your legal name and click ‘Click here to sign’ to sign your enrollment summary. Then, check the box next to ‘I have read and reviewed my benefit enrollments.’ Finally, click ‘Sign.’

8. Finish Enrollment

– If you are finished making elections, click ‘Yes, I’m Finished’ to complete your enrollment. NOTE: If you click ‘Yes, I’m Finished,’ you will no longer be able to make changes to your elections.

– If you would like to save your elections and make changes later, click ‘Finish Later.’ NOTE: If you click ‘Finish Later,’ your enrollment is not complete and you will need to finish the enrollment before the enrollment period ends.

IN-PERSON, VIRTUAL & SELF-ENROLL

During your annual enrollment period, a PGB Benefits Representative will be available by in-person and virtual appointment to meet with you one-on-one to help you evaluate your benefits based on your individual and family needs, answer any questions you may have, and assist you in the enrollment process. If you prefer, you may also self-enroll online following the instructions on the Enrollment Instructions page of this site.

ANNUAL ENROLLMENT PERIOD:  September 29, 2025 – October 31, 2025.

ELIGIBILITY:

– Employees must work 30 hours or more per week to qualify for supplemental benefits.

IMPORTANT NOTICES:

– When do my supplemental benefits start? The plan year for Colonial Insurance Products runs from January 1, 2026 through December 31, 2026.

– When do my deductions for supplemental benefits start? Deductions for Colonial Insurance Products start January 2026 for enrolled employees.

– Why have my supplemental Accident or Medical Bridge benefits not started yet? The Health Screening Rider on the Colonial Accident and Colonial Medical Bridge plan have a 30-day waiting period for new enrollees. Coverage, therefore, will not begin until January 31, 2026.

– I want to sign my family up for supplemental benefits as well, what information will I need? If signing up for any coverage on your spouse and/or children, please have their dates of birth and social security numbers available when speaking with the Benefits Representative.

– What is the difference between pre and post-tax supplemental benefits? Pre-tax benefit contributions are taken from an employee’s paycheck before state and federal taxes are applied. Post-tax benefit contributions are paid after taxes are deducted. It’s important to note that some coverages may still be subject to taxes even if paid for through pre-tax deduction or employee contribution.

– Can I change my benefit elections outside of the enrollment period? Elections made during this enrollment period CANNOT BE CHANGED AFTER THE ENROLLMENT PERIOD unless there is a family status change, otherwise known as a qualifying life event (QLE), as defined by the Internal Revenue Code. Examples of a QLE can be found here.

– I have a pre-existing condition. Will I still be covered? Some policies may include a pre-existing condition clause. Please read your policy carefully for full details.

 

YOU CAN MAKE THE FOLLOWING SUPPLEMENTAL BENEFIT ELECTIONS DURING THE ANNUAL ENROLLMENT PERIOD:

– Enroll in, change, or cancel Colonial coverage.

 

IMPORTANT NOTE & DISCLAIMER

This is neither an insurance contract nor a Summary Plan Description and only the actual policy provisions will prevail. All information on this microsite including premiums quoted is subject to change. All policy descriptions are for information purposes only. Your actual policies may be different than those on this microsite.

PRE-TAX SUPPLEMENTAL BENEFITS

POST-TAX SUPPLEMENTAL BENEFITS

 

Please note your insurance products will remain in effect unless you speak with a representative to change them.

 

Enrollment Period: September 29, 2025 – October 31, 2025

Effective Dates: January 1, 2026 – December 31, 2026

Colonial Life

• File A Claim
• Colonial Service Forms

PEBA

• PEBA Website
• PEBA Contact Information
• PEBA Network Provider Search

Counseling Services

You and your household members receive five free and confidential sessions. It’s easy to use your Employee Assistance Program (EAP).

1. Call 800-968-8143 or fill out the online Request My Benefit form.
2. Speak confidentially with an intake specialist about your situation or request.
3. Receive professional support to assist you in reaching your goals.

Your EAP is provided by your employer at no additional cost to you. If you qualify for your insurance plan, regard-less if you participate in that plan, you and your household family members are eligible for EAP services. Everyone is automatically enrolled and receives their own set of counseling and life management services. When you call, please provide your name and company funding the EAP benefit. Individual use of your EAP is confidential and not reported to your employer or manager. Counseling sessions are confidential in compliance with the law.

When your personal or professional life becomes challenging, our licensed counselors are here to help. Here are some concerns counseling addresses:

– Grief and Loss
– Stress Management
– Alcohol/Substance Use
– Relationship Conflict
– Anxiety
– Depression
– Trauma
– Anger Management
– Spiritual Matters
– Workplace Concerns
– Work-life Balance
– Behavioral Change

Explore the Website

Head to the My EAP tab and select Employees and Families to explore the detailed information about your benefits. Log into the Well-being and Training Center for helpful articles, assessments, calculators, courses, webinars, videos and a resilience program for your personal and professional growth.

Life Management Services

You and your household members receive five free life management services. We’re here to help when you’re ready.

Make the call to make a difference.

You and your household members have access to First Sun EAP’s award-winning Employee Assistance Program (EAP). Our services are designed to enhance your personal and professional well-being.

We do better so you can be better.

Our highly seasoned and credentialed staff are invested in you. They are professionally trained to assess your needs and get you to the necessary resources for an optimal outcome.

Financial Consultations — Financial coaches assist with planning for retirement, reorganizing the family budget, and managing a financial crisis.

Legal Services — Our website holds a wealth of personal and legal documents, and legal information. You may also call for a free legal consultation. All legal services are provided by licensed attorneys.

Elder and Adult Care Resources — Receive resources and referrals for the elderly, disabled adults and their caregivers during your consultation with our specialists.

Child Care Resources — Consultants advise on how to select child care resources and address child care needs for child care centers, summer camps, in-home care, after-school care and disability resources.

Education Referrals — Consultants are available for students and working adults who desire assistance with continuing education. Identify referrals for financial aid, test preparation and school/college selection.

Adoption Support — Specialists provide referrals to adoption agencies, attorneys, and support groups.

Home and Life Resources — Simplify your to-do list and get information and referrals for household repairs, transportation, grocery delivery, housing rental searches, community connections and more.

Work and Career Referrals — Experts help with a range of topics like career transitions, interview skills, tip sheets.

Health and Well-being Referrals — Receive referrals on well-being topics such as specialty care, fitness centers, nutritionists and various support groups.

Pet Care Referrals — Consultants offer comprehensive referral services to assist with veterinary selection, emergency care, groomers, walkers, pet sitting, boarding, and training and obedience programs.

Contact Us

Call us 24/7/365 at 800-968-8143 or visit www.firstsuneap.com

IN-PERSON

During your annual enrollment period, a PGB Benefits Representative will be available by appointment to meet with you one-on-one to help you evaluate your benefits based on your individual and family needs, answer any questions you may have, and assist you in the enrollment process.

ANNUAL ENROLLMENT PERIOD: SEPTEMBER 15, 2025 – OCTOBER 31, 2025

ELIGIBILITY:

– Employees working 20 hours or more per week are eligible for the First Sun EAP.
– Employees working 30 hours or more per week are eligible for Colonial benefits.

IMPORTANT NOTICES:

– When do my supplemental benefits start? The plan year for Colonial Life Insurance Products runs from January 1, 2026, through December 31, 2026.

– When do my deductions for supplemental benefits start? Deductions for Colonial Life Insurance Products start January 2026 for all enrolled employees.

– Why have my Accident or Medical Bridge benefits not started yet? The Health Screening Rider on the Colonial Accident and Colonial Medical Bridge plan has a 30-day waiting period for new enrollees. Coverage, therefore, will not begin until January 31, 2026.

– What is an EAP? Your employer offers an Employee Assistance Program (EAP) for you and your eligible family members. An EAP is an employer-sponsored benefit that offers confidential support and resources for personal or work-related challenges and concerns. Please see the EAP pages of this benefit guide for more details and contact information.

– I want to sign my family up for supplemental benefits as well, what information will I need? If signing up for any coverage on your spouse and/or children, please have their dates of birth and social security numbers available when speaking with the Benefits Representative.

– Can I sign up for PEBA benefits as well? Pierce Group Representatives are available to educate employees on their PEBA benefits and guide them through the self-enroll process in MyBenefits. PEBA information is included in this guide for informational purposes only.

– What is the difference between pre and post-tax supplemental benefits? Pre-tax benefit contributions are taken from an employee’s paycheck before state and federal taxes are applied. Post-tax benefit contributions are paid after taxes are deducted. It’s important to note that some coverages may still be subject to taxes even if paid for through pre-tax deduction or employee contribution.

– Can I change my benefit elections outside of the enrollment period? Elections made during this enrollment period CANNOT BE CHANGED AFTER THE ENROLLMENT PERIOD unless there is a family status change, otherwise known as a qualifying life event (QLE), as defined by the Internal Revenue Code. Examples of a QLE can be found here.

– I have a pre-existing condition. Will I still be covered? Some policies may include a pre-existing condition clause. Please read your policy carefully for full details.

 

YOU CAN MAKE THE FOLLOWING SUPPLEMENTAL BENEFIT ELECTIONS DURING THE ANNUAL ENROLLMENT PERIOD:

– Enroll in Colonial coverage.

 

IMPORTANT NOTE & DISCLAIMER

This is neither an insurance contract nor a Summary Plan Description and only the actual policy provisions will prevail. All information on this microsite including premiums quoted is subject to change. All policy descriptions are for information purposes only. Your actual policies may be different than those on this microsite.

PRE-TAX SUPPLEMENTAL BENEFITS

 

POST-TAX SUPPLEMENTAL BENEFITS

ADDITIONAL SUPPLEMENTAL BENEFITS

 

Please note your insurance products will remain in effect unless you speak with a representative to change them.

 

Enrollment Period: SEPTEMBER 15, 2025 – OCTOBER 31, 2025

Effective Dates: JANUARY 1, 2026 – DECEMBER 31, 2026

Congratulations on your new employment!

Your employment means more than just a paycheck. Your employer also provides eligible employees with a valuable benefits package. Below you will find information about how to enroll in these benefits as a new employee. PEBA Benefits – Visit mybenefits.sc.gov Colonial Benefits – Please call PGB’s Employee Services within 30 days of your date of hire and a PGB Benefits Representative will help you enroll in benefits. The Employee Services number is located in the contact section of this microsite. Be sure to also review your group’s custom benefits microsite, that allows for easy, year-round access to benefit information, live chat support, benefit explainer videos, plan certificates and documents, and carrier contacts and forms.

Colonial Life

• File A Claim
• Colonial Service Forms
• GTL Employee Assistance Program
• GTL Life Planning Services
  (Organization Name: ColonialLife-LifePlanning)

Dental

• Sun Life Contact Information
• Sun Life Member Login

Vision

• Community Eye Care Contact Information
• Community Eye Care Provider Search

Employee Assistance Program (EAP)

• McLaughlin Young EAP Website

Legal

• Legal Resources Website

Flex Accounts

• Ameriflex Spending Account Claim Form 
• Ameriflex Contact Information 
• Ameriflex Member Login / Check Your Balance 
• Mobile App Download: Apple App Store | Google Play Store 
• The FSA Store 
• The FSA Store Learning Center
• The FSA Store Eligibility List
• The FSA Store Calculator

EAP & WORK-LIFE SERVICES

Help is available 24/7/365 at 800-633-3353

An EAP is a company-sponsored benefit that offers the support and resources you need to address personal or work-related challenges and concerns. It’s confidential and free to you and your household family members.

Access Your EAP & Work-Life Services

There are two ways to access your EAP and work-life services: Call 800-633-3353 or
Visit mygroup.com | Click on My Portal Login | Work-Life | Username: cccti  Password: guest

Assessment and Counseling

Reasons to use the EAP include:

– Marital difficulties

– Parenting

– Stress

– Depression

– Work-related concerns

– Alcohol and drug use/abuse

– Grief and loss

– Preventative

When employees and family members call the EAP, they are offered face-to-face, telephonic, or virtual counseling sessions in which a thorough assessment can be conducted by a licenses, experienced clinician in their area. EAP is short-term, solution-focused therapy so not all issues will be resolved within the EAP model and may need to be referred to other resources.

Online Services

– 7 content divisions: Parenting, Aging, Balancing, Thriving, Living, Working, and International

– Monthly Online Seminars and eLearning courses with certificates of completion

– Searchable databases and resource links for child care providers, elder care and related services, adoption resources, attorneys, certified financial planners, pet sitting, private and public high schools and colleges, and volunteer opportunities

– Over 100 streaming audio files and 100 video files covering a range of health topics

– Savings Center: discount shopping program offering up to 25% discounts on name-brand items

– Relocation Center: an interactive program that allows users to preview communities across the U.S.

Legal Services

– Free telephonic legal advice

– Free 30-minute appointment for legal consultation with a local attorney

– In most cases, 25% discount on ongoing legal services

– Legal forms available to download (such as wills, request for death certificate, etc.)

– Online legal encyclopedia

– Does not cover disputes or actions involving employer, EAP or business issues

Financial Services

– Free financial appointments

– Issues addressed include bankruptcy, budgeting, buying a home, college savings, retirement planning

– Education materials and financial worksheets provided prior to appointments

– 40 financial calculators available online

– ID theft recovery through credit monitoring

– Discounted credit reports

Take control of your health and wellness with guaranteed FSA-eligible essentials. Pierce Group Benefits partners with the FSA Store to provide one convenient location for Flexible Spending Account holders to manage and use their FSA funds, and save on more than 4,000 health and wellness products using tax-free health money. Through our partnership, we’re also here to help answer the many questions that come along with having a Flexible Spending Account!

– The largest selection of guaranteed FSA-eligible products

– Phone and live chat support available 24 hours a day / 7 days a week

– Fast and free shipping on orders over $50

– Use your FSA card or any other major credit card for purchases

BONUS: Get $20 off any order of $150+ with code PGB20FSA (one use per customer).

Other Great FSA Store Resources Available To You

– Eligibility List: A comprehensive list of eligible products and services

– FSA Calculator: Estimate how much you can save with an FSA

– Learning Center: Easy tips and resources for living with an FSA

– Savings Center: Where you can save even more on FSA-eligible essentials

– FSAPerks: Take your health and funds further with the FSA Store rewards program

NEED HELP? WE’VE GOT YOU COVERED!

FSA Store Customer Service

FSA Store Frequently Asked Questions