NexGenEAP is your confidential EAP, Work/Life, Wellness, and Health Advocacy benefit provided by your employer at no cost to you.

You and your eligible family members can trust the NexGenEAP services to address your total wellbeing from accessing counseling services to maximizing work/life balance to assistance navigating your health plan to providing personalized wellness resources.

Get Started Now

TO ACCESS YOUR TOTAL WELLBEING SERVICES:

Call: 1.800.EAP.CALL (1.800.327.2255)

Log on at: www.nexgeneap.com
– Enter your ID.
Company ID: 9930 (Company ID is needed only to create an account on website)

NexGen EAP Mobile App: Apple App Store | Google Play Store

When calling our confidential counseling services, your EAP Counselor will take you through our intake process, where we ask structured questions to assess your situation and determine the best level of care.

– Counseling Services: Our counselors are Mental Health Professionals who provide confidential counseling in-person or over the phone for a variety of stressful issues such as marital, family, substance abuse, depression, stress, grief, health, and more. Each counselor carefully listens to your needs and either offers short-term counseling, per issue, per year, focused on coping strategies or makes an appropriate referral to long-term counseling or specialized care.

– Child/Elder Care Resources: Access resources to help you find the child and elder care that you need. We can assist you with finding a pediatrician, babysitter/nanny, camps, sports lessons, music lessons, and college applications and financial aid. Eldercare resources include help with housing options, assisted living facilities, Medicare, doctors, financial planning, and transportation.

– Legal and Financial Consultations: Access NexGenEAP to utilize your no cost legal and financial consultations. Half-hour legal consultations can be done over the phone or in-person, and can be used for issues such as divorce, custody disputes, and wills. Discounted legal fees are also available if a longer consultation is required. Half-hour financial consultations are provided over the phone and can provide assistance with topics such as debt consolidation, tax questions, student loans, and investments. ID Theft resources are also available.

– Virtual Concierge: The Virtual Concierge Service is available 24/7 to save you valuable time and help you balance the competing demands of work and life. The Virtual Concierge Service features dedicated Personal Assistants available to provide you with research, referrals, or information on just about any topic.

– Health Advocacy: Our licensed Care Guides are available to provide benefit information and assistance navigating your health plan. Care Guides provide healthcare claims and appeals management, healthcare billing assistance, prescription information and costs, as well as healthcare provider research.

– Individualized Wellness Resources: Your comprehensive, personalized Wellness Program encompasses all areas of wellbeing from nutrition and fitness to relaxation and restoration. Submit a wellness request, schedule a call with a Wellness Coach, or receive individualized wellness tools and resources.

– Online Resources: Access your Total Wellbeing Program virtually via a personalized web portal. Access counseling, work/life, health advocacy, and wellness resources right from your computer. You can also submit requests directly to your Personal Assistant, access exclusive entertainment discounts, chat live, and start a financial or legal request.

Confidential Assistance

We understand it takes courage to reach out and ask for assistance, which is why we ensure that your information and identity are kept completely confidential – even from your employer. Exceptions occur only when members are at risk of harming themselves or others or when the welfare of a child is in question.

EAP & WORK-LIFE SERVICES

Help is available 24/7/365 at 800-633-3353

An EAP is a company-sponsored benefit that offers the support and resources you need to address personal or work-related challenges and concerns. It’s confidential and free to you and your household family members.

Access Your EAP & Work-Life Services

There are two ways to access your EAP and work-life services: Call 800-633-3353 or
Visit mygroup.com | Click on My Portal Login | Work-Life | Username: lenoircogovt | Password: guest

Assessment and Counseling

Reasons to use the EAP include:

– Marital difficulties

– Parenting

– Stress

– Depression

– Work-related concerns

– Alcohol and drug use/abuse

– Grief and loss

– Preventative

When employees and family members call the EAP, they are offered face-to-face, telephonic, or virtual counseling sessions in which a thorough assessment can be conducted by a licenses, experienced clinician in their area. EAP is short-term, solution-focused therapy so not all issues will be resolved within the EAP model and may need to be referred to other resources.

Online Services

– 7 content divisions: Parenting, Aging, Balancing, Thriving, Living, Working, and International

– Monthly Online Seminars and eLearning courses with certificates of completion

– Searchable databases and resource links for child care providers, elder care and related services, adoption resources, attorneys, certified financial planners, pet sitting, private and public high schools and colleges, and volunteer opportunities

– Over 100 streaming audio files and 100 video files covering a range of health topics

– Savings Center: discount shopping program offering up to 25% discounts on name-brand items

– Relocation Center: an interactive program that allows users to preview communities across the U.S.

Legal Services

– Free telephonic legal advice

– Free 30-minute appointment for legal consultation with a local attorney

– In most cases, 25% discount on ongoing legal services

– Legal forms available to download (such as wills, request for death certificate, etc.)

– Online legal encyclopedia

– Does not cover disputes or actions involving employer, EAP or business issues

Financial Services

– Free financial appointments

– Issues addressed include bankruptcy, budgeting, buying a home, college savings, retirement planning

– Education materials and financial worksheets provided prior to appointments

– 40 financial calculators available online

– ID theft recovery through credit monitoring

– Discounted credit reports

Colonial Life

• File A Claim
• Colonial Service Guide for Policy Holders
• Colonial Service Forms

Health

• BCBS NC Contact Information
• BCBS NC Doctor/Drug/Facility Search
• BCBS NC Member Login
• Privacy Notice
• Marketplace Notice
• Women’s Health and Cancer Notice
• Adverse Benefit Determination Notice

Dental

• MetLife Dental Forms
• MetLife Provider Search
• MetLife Contact Info

Vision

• Superior Contact Information
• Superior Provider Search
• Superior Discounts

HELPFUL TIPS:

– If you are a new employee and unable to log into the online system, please speak with the Benefits Representative assigned to your location, or contact Human Resources.

– If you are an existing employee and unable to log into the online system, please contact the Harmony Help Desk at 866-875-4772 between 8:30am and 6:00pm, or speak with the Benefits Representative assigned to your location.

COMPLETE THE STEPS BELOW TO BEGIN THE ENROLLMENT PROCESS: 

1. Go to: https://harmonyenroll.coloniallife.com
– Enter your User Name: CHO4C4W- and then Last Name and then Last 4 of Social Security Number (CHO4C4W-SMITH6789)
– Enter your Password: First Four of Last Name and then Last 4 of Social Security Number (SMIT6789)

2. The screen prompts you to create a NEW password [__________].

Your password must have: 1 lowercase letter, 1 uppercase letter, 1 number, and 8 characters minimum.
Your password cannot include: first name, last name, spaces, special characters (such as ! $ % &), or User ID.

3. Choose a security question and enter answer [__________].

4. Click on ‘I Agree’ and then ‘Enter My Enrollment’.

5. The screen shows ‘Me & My Family’. Verify that the information is correct and enter the additional required information (title, marital status, work phone, e-mail address). Click ‘Save & Continue’ twice.

6. The screen allows you to add family members. It is only necessary to enter family member information if adding or including family members in your coverage. Click ‘Continue’.

7. The screen shows updated personal information. Verify that the information is correct and make changes if necessary. Click ‘Continue’.

8. The screen shows ‘My Benefits’. Review your current benefits and make changes/selections for the upcoming plan year.

– HEALTH: You may enroll online in Health coverage.

– DENTAL: You may enroll online in Dental coverage.

– VISION: You may enroll online in Vision coverage.

– GROUP TERM LIFE: You may enroll online in Group Term Life coverage.

– CANCER ASSIST
You may enroll online in Cancer Assist coverage.

– DISABILITY 3000
You may enroll online in Disability 3000 coverage.

– ACCIDENT 1.0
You may enroll online in Accident 1.0; however, persons over age 64 applying for coverage and employees wishing to purchase an individual policy for their spouse should speak with the Benefits Representative.

– MEDICAL BRIDGE
You may enroll online in Medical Bridge coverage.

– CRITICAL ILLNESS 6000
You may enroll online in Critical Illness 6000 coverage.

– TERM LIFE 5000
You may enroll online in Term Life 5000; however, employees wishing to purchase an individual policy for their spouse should speak with the Benefits Representative.

– WHOLE LIFE 5000 Plus
You may enroll online in Whole Life 5000 Plus; however, employees wishing to purchase an individual policy for their spouse should speak with the Benefits Representative.

9. Click ‘Finish’.

10. Click ‘I Agree’ to electronically sign the authorization for your benefit elections.

11. Click ‘Print a copy of your Elections’ to print a copy of your elections, or download and save the document. Please do not forget this important step!

12. Click ‘Log out & close your browser window’ and click ‘Log Out’.

IN PERSON

During your open enrollment period, a Pierce Group Benefits representative will be available by appointment to answer any questions you may have and to assist you in the enrollment process.

ONLINE

You may enroll or make changes online to your flexible benefits plan. To enroll online, please visit: https://harmonyenroll.coloniallife.com

ENROLLMENT PERIOD: MAY 16, 2022 – MAY 18, 2022

YOU CAN MAKE THE FOLLOWING BENEFIT ELECTIONS ONLINE DURING THE ENROLLMENT PERIOD:

– Enroll, change or cancel your Health Insurance.

– Enroll, change or cancel your Dental Insurance.

– Enroll, change or cancel your Vision Insurance.

– Enroll, change or cancel your Group Term Life Insurance.

– Enroll, change or cancel your Colonial products.

ACCESS YOUR BENEFITS ONLINE WHENEVER, WHEREVER.

You can view details about your benefits, view educational videos about all of your benefits, download forms, chat with one of our knowledgeable Service Center Specialists, and more on your personalized Pierce Group Benefits website. Our website is also mobile friendly, making it easy to view your plan information on the go!

IMPORTANT NOTE & DISCLAIMER

This is neither an insurance contract nor a Summary Plan Description and only the actual policy provisions will prevail. All information in this booklet including premiums quoted is subject to change. All policy descriptions are for information purposes only. Your actual policies may be different than those in this booklet.

Pre-Tax Benefits

Health Insurance: BlueCross BlueShield

Dental Insurance: MetLife

Vision Insurance: Superior

Cancer Benefits: Colonial Life

Accident Benefits: Colonial Life

Medical Bridge Benefits: Colonial Life

 

Post-Tax Benefits

Disability Benefits: Colonial Life

Critical Illness Benefits: Colonial Life

Group Term Life Insurance: MetLife

Life Insurance: Colonial Life
– Term Life Insurance
– Whole Life Insurance

 

Please note your insurance products will remain in effect unless you speak with a representative to change them.

 

Enrollment Period: MAY 16, 2022 – MAY 18, 2022

Effective Dates: JULY 1, 2022 – JUNE 30, 2023

 

QUALIFICATIONS:

– Full-time employees working 30 or more hours per week are eligible for benefits.

– New employees must enroll within 30 days of hire. The effective date will be the first of the month following 30 days of employment.

IMPORTANT FACTS:

– The plan year for BlueCross BlueShield Health, MetLife Dental, Superior Vision, MetLife Group Term Life and Colonial Insurance products lasts from July 1, 2022 through June 30, 2023

– Deductions for BlueCross BlueShield Health, MetLife Dental, Superior Vision, MetLife Group Term Life and Colonial Insurance products will begin June 2022.

– If signing up for any coverage on your spouse and/or children, please have their dates of birth and social security numbers available when speaking with the Benefits Representative.

– Elections made during this enrollment period CANNOT BE CHANGED AFTER THE ENROLLMENT PERIOD unless there is a family status change as defined by the Internal Revenue Code. Examples of a family status change are: marriage, divorce, death of a spouse or child, birth or adoption of a child, termination or commencement of a spouse’s employment, or the transition of spouse’s employment from full-time to part-time, or vice-versa.

– Once a family status change has occurred, an employee has 30 days to notify the North Carolina Service Center at 1-888-662-7500 to request a change in elections.

– The Colonial Cancer plan and the Health Screening Rider on the Colonial Accident and Colonial Medical Bridge plan have a 30-day waiting period for new enrollees. Coverage, therefore, will not begin until July 31, 2022.

– Additionally, some policies may include a pre-existing condition clause. Please read your policy carefully for full details.

– Please be aware there are certain coverages that may be subject to federal and state tax when premium is paid by pretax deduction or employee contribution.

– An employee taking a leave of absence, other than under the Family & Medical Leave Act, may not be eligible to re-enter the Flexible Benefits Program until the next plan year. Please contact your Benefit Administrator for more information.

Colonial Life

• File A Claim
• Colonial Service Guide for Policy Holders
• Colonial Service Forms

Dental

• Principal Contact Information
• Principal Provider Search

Vision

• Superior Contact Information
• Superior Provider Search
• Superior Discounts

ID Theft & Legal

• Legal Shield Website

Telemedicine

• Teladoc – Talk to a doctor in minutes
• Health Advocate – Help for life’s challenges
• NPSN Pharmacy Discount Card – Save on medication
• NPSN Pharmacy Provider Search

HELPFUL TIPS:

– If you are a new employee and unable to log into the online system, please speak with the Benefits Representative assigned to your location, or contact Human Resources.

– If you are an existing employee and unable to log into the online system, please contact the Harmony Help Desk at 866-875-4772 between 8:30am and 6:00pm, or speak with the Benefits Representative assigned to your location.

COMPLETE THE STEPS BELOW TO BEGIN THE ENROLLMENT PROCESS: 

1. Go to: https://harmonyenroll.coloniallife.com
– Enter your User Name: ART6Z5N- and then Last Name and then Last 4 of Social Security Number (ART6Z5N-SMITH6789)
– Enter your Password: Four digit Year of Birth and then Last 4 of Social Security Number (19766789)

2. The screen prompts you to create a NEW password [__________].

Your password must have: 1 lowercase letter, 1 uppercase letter, 1 number, and 8 characters minimum.
Your password cannot include: first name, last name, spaces, special characters (such as ! $ % &), or User ID.

3. Choose a security question and enter answer [__________].

4. Click on ‘I Agree’ and then ‘Enter My Enrollment’.

5. The screen shows ‘Me & My Family’. Verify that the information is correct and enter the additional required information (title, marital status, work phone, e-mail address). Click ‘Save & Continue’ twice.

6. The screen allows you to add family members. It is only necessary to enter family member information if adding or including family members in your coverage. Click ‘Continue’.

7. The screen shows updated personal information. Verify that the information is correct and make changes if necessary. Click ‘Continue’.

8. The screen shows ‘My Benefits’. Review your current benefits and make changes/selections for the upcoming plan year.

– DENTAL: You may enroll online in Dental coverage.

– VISION: You may enroll online in Vision coverage.

– TELEMEDICINE: You may enroll online in Telemedicine coverage

– CANCER ASSIST
You may enroll online in Cancer Assist coverage.

– DISABILITY -NCK1100
You may enroll online in NCK1100 coverage.

– ACCIDENT 1.0
You may enroll online in Accident 1.0; however, persons over age 64 applying for coverage and employees wishing to purchase an individual policy for their spouse should speak with the Benefits Representative.

– MEDICAL BRIDGE
You may enroll online in Medical Bridge coverage.

– CRITICAL ILLNESS 6000
You may enroll online in Critical Illness 6000 coverage.

– TERM LIFE 5000
You may enroll online in Term Life 5000; however, employees wishing to purchase an individual policy for their spouse should speak with the Benefits Representative.

– WHOLE LIFE 5000 Plus
You may enroll online in Whole Life 5000 Plus; however, employees wishing to purchase an individual policy for their spouse should speak with the Benefits Representative.

9. Click ‘Finish’.

10. Click ‘I Agree’ to electronically sign the authorization for your benefit elections.

11. Click ‘Print a copy of your Elections’ to print a copy of your elections, or download and save the document. Please do not forget this important step!

12. Click ‘Log out & close your browser window’ and click ‘Log Out’.

IN PERSON

During your open enrollment period, a Pierce Group Benefits representative will be available by appointment to answer any questions you may have and to assist you in the enrollment process.

ONLINE

You may enroll or make changes online to your flexible benefits plan. To enroll online, please visit: https://harmonyenroll.coloniallife.com

ENROLLMENT PERIOD: MAY 16, 2022 – MAY 20, 2022

YOU CAN MAKE THE FOLLOWING BENEFIT ELECTIONS ONLINE DURING THE ENROLLMENT PERIOD:

– Enroll, change or cancel your Dental Insurance.

– Enroll, change or cancel your Vision Insurance.

– Enroll, change or cancel your Telemedicine coverage.

– Enroll, change or cancel your Pre-Paid Legal.**

– Enroll, change or cancel your Colonial coverage.

⁺You will need to re-sign for the spending accounts if you want them to continue each year. 

**Please see the coordinating pages of your benefit booklet/back cover for enrollment instructions and/or contact information for the Pre-Paid Legal plan.

ACCESS YOUR BENEFITS ONLINE WHENEVER, WHEREVER.

You can view details about your benefits, view educational videos about all of your benefits, download forms, chat with one of our knowledgeable Service Center Specialists, and more on your personalized Pierce Group Benefits website. Our website is also mobile friendly, making it easy to view your plan information on the go!

IMPORTANT NOTE & DISCLAIMER

This is neither an insurance contract nor a Summary Plan Description and only the actual policy provisions will prevail. All information in this booklet including premiums quoted is subject to change. All policy descriptions are for information purposes only. Your actual policies may be different than those in this booklet.

Pre-Tax Benefits

Dental Insurance: Principal

Vision Insurance: Superior

Cancer Benefits: Colonial Life

Accident Benefits: Colonial Life

Medical Bridge Benefits: Colonial Life

Post-Tax Benefits

Short-Term Disability Benefits: Colonial Life

Long-Term Disability Benefits: Principal

Critical Illness Benefits: Colonial Life

Group Term Life Insurance: Principal (Employer Paid Benefit!)

Life Insurance: Colonial Life
– Term Life Insurance
– Whole Life Insurance

Telemedicine: Call A Doctor Plus

Identity Theft Shield & Life Events Legal Plan: Legal Shield

 

Please note your insurance products will remain in effect unless you speak with a representative to change them.

 

Enrollment Period: MAY 16, 2022 – MAY 20, 2022

Effective Dates: JULY 1, 2022 – JUNE 30, 2023

 

QUALIFICATIONS:

– You must work 20 hours or more per week.

IMPORTANT FACTS:

– The plan year for Colonial Insurance products, Principal Long-Term Disability, Principal Dental, Principal Group Term Life, Superior Vision, Call A Doctor Plus Telemedicine and Legal Shield Identity Theft Shield & Life Events Legal Plan lasts from July 1, 2022 through June 30, 2023. Please Note: Dental benefits are based on the Calendar Year, running from January 1st through December 31st. Dental benefits and deductibles will reset every January 1st.

– Deductions for Colonial Insurance products, Principal Long-Term Disability, Principal Dental, Superior Vision, Call A Doctor Plus Telemedicine and Legal Shield Identity Theft Shield & Life Events Legal Plan will begin July 2022.

– Your employer offers an Employee Assistance Program (EAP) for you and your eligible family members. An EAP is an employer-sponsored benefit that offers confidential support and resources for personal or work-related challenges and concerns. Please see the EAP pages of this benefit booklet for more details and contact information.

– If signing up for any coverage on your spouse and/or children, please have their dates of birth and social security numbers available when speaking with the Benefits Representative.

– Elections made during this enrollment period CANNOT BE CHANGED AFTER THE ENROLLMENT PERIOD unless there is a family status change as defined by the Internal Revenue Code. Examples of a family status change are: marriage, divorce, death of a spouse or child, birth or adoption of a child, termination or commencement of a spouse’s employment, or the transition of spouse’s employment from full-time to part-time, or vice-versa. Once a family status change has occurred, an employee has 30 days to notify the North Carolina Service Center at 1-888 662-7500 to request a change in elections.

– The Colonial Cancer plan and the Health Screening Rider on the Colonial Accident and Colonial Medical Bridge plan have a 30-day waiting period for new enrollees. Coverage, therefore, will not begin until July 31, 2022.

– Additionally, some policies may include a pre-existing condition clause. Please read your policy carefully for full details.

– Please be aware there are certain coverages that may be subject to federal and state tax when premium is paid by pretax deduction or employee contribution.

Colonial Life

• File A Claim
• Colonial Service Guide for Policy Holders
• Colonial Service Forms

Health

• BCBS NC Contact Information
• BCBS NC Doctor/Drug/Facility Search
• BCBS NC Member Login
• Privacy Notice
• Marketplace Notice
• Women’s Health and Cancer Notice
• Adverse Benefit Determination Notice

Dental

• Delta Dental NC Contact Information
• Delta Dental NC Provider Search / Member Login
• Mobile App Download: Apple App Store | Google Play Store

FLEX SPENDING AND HEALTH SAVINGS WITH ZERO GUESSWORK

Your Health, Your Funds, Your Choice — Simplified

Take control of your health and wellness with guaranteed FSA- and HSA-eligible essentials. Pierce Group Benefits partners with the FSA Store and HSA Store to provide convenience and savings to Flexible Spending Account and Health Savings Account holders. Our goal is to help you manage and use your funds, save on more than 4,000 health and wellness products, maximize long-term health savings, and help ease the financial burden of medical expense. Through our partnership, we’re also here to help answer the many questions that come along with having a Flexible Spending Account or a Health Savings Account!

– The largest selection of guaranteed FSA- and HSA-eligible products

– Phone and live chat support available 24 hours a day / 7 days a week

– Fast and free shipping on orders over $50

– Use your FSA card, HSA card, or any other major credit card for purchases

Other Great Resources Available To You

– Eligibility List: A comprehensive list of eligible products and services

FSA Eligibility List   |   HSA Eligibility List

– Savings Calculator: Estimate how much you can save with an FSA or HSA

FSA Savings Calculator   |   HSA Savings Calculator

– Learning Center: Easy tips and resources for living with an FSA or HSA

FSA Learning Center   |   HSA Learning Center

– Savings Center: Where you can save even more on FSA- and HSA-eligible essentials

FSA Savings Center   |   HSA Savings Center

– Rewards Program: Take your health and funds further with FSAPerks and HSAPerks

FSAPerks   |   HSAPerks

Accessing each store is easy. Simply visit www.FSAstore.com or www.HSAstore.com! BONUS: Get $20 off any order of $150+ with code PGB20FSA on the FSA Store and PGB20HSA on the HSA Store (one use per customer).

NEED HELP? WE’VE GOT YOU COVERED!

FSA Store Customer Service   |   HSA Store Customer Service

FSA Store Frequently Asked Questions   |   HSA Store Frequently Asked Questions

Online Account Instructions

How to Access Your Ameriflex Account:

Go to MyAmeriflex.com and click “Login” from the upper right hand corner. When prompted, select “Participant.”

How to Register Online For Your Ameriflex Spending Account:

Click the register button atop the right corner of the home screen.

1. As the primary account holder, enter your personal information.
   – Choose a unique User ID and create a password (if you are told that your username is invalid or already taken, you must select another).
   – Enter your first and last name.
   – Enter your email address.
   – Enter your Employee ID, which in most cases, will be the account holder’s Social Security Number(no dashes or spaces needed).
2. Check the box if you accept the terms of use.
3. Click ‘register’. The process may take a few seconds. Do not click your browser’s back button or refresh the page.
4. Last, you must complete your Secure Authentication setup. Implemented to protect your privacy and help us prevent fraudulent activity, setup is quick and easy. After the registration form is successfully completed, you will be prompted to complete the secure authentication setup process:
   Step 1: Select a Security Question option, and type in a corresponding answer.
   Step 2: Repeat for the following three Security Questions, then click next.
   Step 3: Verify your email address, and then click next.
   Step 4: Verify and submit setup information.
5. The registration process is complete! Should you receive an information error message that does not easily guide you through the information correction process, please feel free to contact our dedicated Member Services Team at 888.868.FLEX (3539).

After registering, you can log into your account to:

– Check your balance

– Order replacement cards

– Submit claims for reimbursement

– Update your reimbursement method, and more…

Want to Manage Your Account on the go?

Download the MyAmeriflex mobile app, available through the App Store or Google Play. This is the quickest and easiest way to access your account on the go. The mobile app offers the same functionality as your online account.

Your credentials for the MyAmeriflex Portal and the MyAmeriflex Mobile App are the same; there is no need for separate login information!

Using Your Ameriflex Card

You’ll receive a Mastercard debit card linked to your Ameriflex account that can be used to pay for eligible expenses. If you have more than one account, such as a flexible spending account and dependent care account, your card is linked to both accounts and knows which funds to pull from when you make a purchase. If you lose your card, you can request a complimentary replacement by logging into your Ameriflex account or the Ameriflex mobile app.

Eligible Expenses

Before you make a purchase, it’s important to verify that the expense is eligible under the rules of your plan. Spending and saving accounts reimburse specific expenses unique to those accounts. Visit our Help Center for more information about eligible expenses.

Help Center and Support

Your satisfaction is our top priority, and our team of experts are ready to help whenever you need it. The Help Center is the best place to go for quick answers to your questions and more information about your account. You can access the Help Center at myameriflex.com/HelpCenter.

The Ameriflex Participant Services team is available Monday – Friday: 7:00 AM to 8:00 PM CST and Saturday: 9:00 AM to 1 :00 PM CST.

Call: 888.868.3539
Email: service@myameriflex.com
Live Chat: myameriflex.com